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Terms & Conditions

Thank you for choosing Lansdown Campsite for your stay.
We do our best to ensure that all our guests enjoy their time with us under the best conditions we can offer. We take bookings throughout the season, and it is essential to book in advance if you wish to visit us during peak seasons or Bank Holidays.

Please read our Campsite Terms and Conditions carefully before booking.

General

  1. We reserve the right to change these terms at any time. Any such changes will take effect immediately when posted on the website or otherwise brought to your attention. It is your responsibility to read the terms each time you submit a booking request, and doing so signifies that you accept and agree to be bound by the latest set of terms.

  2. Please see below for the check-in/out time:

    • Check-In Time: 1:00 PM for campers (caravan & tent) and 3:00 PM for glamping

    • Check-Out Time: 11:00 AM

    • Late Check-Out Policy: Lansdown Campsite may be able to arrange a late checkout, if available. Additional fees may apply. To ensure availability for incoming guests, please plan prompt departures.

  3. If you require a late arrival, please contact us in advance. If we are not notified of a late arrival, your pitch will be held until 12 PM the day after your scheduled arrival. After this time, it will be released for re-sale and your booking will be treated as a cancellation, with your payment retained by Lansdown Campsite.

  4. All guests must check in using the gate code sent via email during the booking process. If the gate is already open upon your arrival, the gate code must still be entered to confirm your check-in.

  5. Guests are permitted to bring one car per tent booking. If a guest wishes to bring an additional vehicle, it is classed as an add-on, and a nightly charge will apply.
    All add-ons—including additional vehicles, facilities, and dogs—must be booked and paid for in advance. We reserve the right to refuse any add-ons that have not been pre-arranged.

  6. Visitors are welcome on site, but we ask that no more than two adult visitors (plus any accompanying children) are present per pitch at any one time. A day visitor charge of £5 per car applies upon arrival. Visitors are bound by our Terms and Conditions and must adhere to campsite rules.

  7. As our site is located in a rural environment, we do not accept responsibility for any damage, injury, or inconvenience caused by weather, plants, trees, insects, animals, or wildlife.

  8. Lansdown Campsite accepts no responsibility for damage, loss, or theft of guests’ belongings during their stay.

  9. We may approve a vehicle to stay on-site, but this does not guarantee its safety, nor do we accept responsibility for the safety of its occupants.

  10. Guests are entirely responsible for their own property and for the behaviour of their party at all times.

  11. In the event of a complaint, please speak to a member of staff immediately.

Bookings & Payments

  1. We confirm all bookings by email once we have received your booking payment.

  2. Glamping bookings require a minimum stay of 2 nights.

  3. All prices are based on the number of guests in each booking.

  4. The number of guests included in the price for each accommodation type is as follows:

    • Hardstanding pitches – 2 guests

    • Field pitches – 2 guests

    • Camping pod – 2 guests

    • Safari tent – 2 guests

    • Bell tent – 4 guests

  5. Please notify us if you wish to amend your booking. You must inform us and pay for any additional guests.

  6. While we make every effort to maintain our pricing, we reserve the right to amend prices at any time.
    Any price changes will not affect existing bookings for which a confirmation email has already been sent.

  7. By making a booking, you agree to our Terms and Conditions and confirm that at least one member of your party is aged 21 or over and accepts full responsibility for any damage or loss caused by any member of your group.

  8. All bookings must be paid in full prior to arrival.

  9. Booking amendments – Changes to bookings (including, but not limited to: changing dates, reducing the number of guests or pitches, removing extras, etc.) will incur a £5 amendment fee.

  10. We do not accept cancellations within 14 days of your arrival date, regardless of the reason. Please refer to our cancellation policy below for details.

  11. It is your responsibility to check your email for correspondence from Lansdown Campsite. If your contact details change, you must notify us immediately so we can update your records. Failure to do so may result in missed updates, payment reminders, or booking confirmations. We are not responsible for any costs or issues resulting from your failure to update your contact information, and no refunds will be issued in such cases. Please also check your spam or junk folders, as some emails may come from our general address, while others may be sent via our invoicing platform.

Campsite Rules – for all campers at Lansdown Campsite

  1. All fires must be off the ground and contained in fire pits, using only the wood sold by Lansdown Campsite. You are not permitted to use your own wood or collect wood from the surrounding area. During very dry periods, only fire pits provided by us may be used. In extremely hot weather, fires may be prohibited entirely due to the risk of fire spreading.

  2. Dirty water, rubbish, and any waste/recycling must be disposed of in the designated areas.

  3. Children must be properly supervised at all times and in all areas of the campsite. Please do not allow children to run between tents or disturb other guests.

  4. No amplified music—such as car stereos, builder’s radios, soundbars—or musical instruments like bongos or drums may be played on site during quiet hours (after 9:00 PM) or at any time if it disturbs other guests.

  5. Reports of inappropriate behaviour, foul language, excessive alcohol consumption, or recreational drug use will result in immediate termination of your stay without refund. We reserve the right to cancel or terminate your stay without prior consultation or compensation if you or any member of your party behave inappropriately toward other guests, staff, campsite property, or the property of other guests.

  6. For safety reasons, drones and kites are not permitted at Lansdown Campsite.

  7. The use of generators is not permitted on site.

  8. Dogs are welcome but must be kept on a lead and supervised at all times. Owners must clean up after their pets immediately. A maximum of two dogs per booking is allowed.

  9. Please take care not to damage the site or surrounding area. Trees, fences, buildings, equipment, and livestock must be treated with respect.

Cancellation Terms

  1. All cancellations must be confirmed via email and sent to lansdowncampsite@gmail.com as soon as possible. Please include your name, booking reference, and reason for cancellation.

  2. Refunds will be applied based on the date we receive your cancellation email:

    • 14 days before arrival: Full refund (minus a 10% administrative fee)

    • 7 days before arrival: 50% refund

    • 3 days or less before arrival: No refund

  3. Cancellations due to bad weather, transportation issues, non-arrival of party members, illness, late arrival, early departure, or fire bans are not eligible for refunds. No refund will be issued for unused camping nights.

  4. If we are required to cancel your stay due to circumstances within our control, we will do our best to offer you an alternative pitch or site of a comparable standard—subject to availability—either within the same booking season or the following season (additional fees may apply if prices differ). No other compensation will be provided.

  5. Force Majeure, including adverse weather conditions, is not within our control and therefore not eligible for refunds (please see further details below).

Guests Unforeseen Events

We strongly recommend that you take out travel insurance, as we do not provide refunds for unforeseen events.

“Unforeseen events” are defined as, but not limited to: bereavement, jury service, personal illness or illness of someone in your party, risk of contagious disease, redundancy, and unavoidable work commitments. We strongly advise that anyone who becomes ill with a highly infectious disease acts responsibly and avoid public areas and contact with other guests. If in doubt about the risk of exposing others (including members of your group) to a contagious disease, please seek medical advice. Some infectious diseases can have serious health implications (including the risk of death), and we reserve the right to ask any guest to leave the site if they are not acting responsibly or are deemed to be intentionally putting others at risk.

If We Cancel Your Stay

In exceptional circumstances, including ‘Force Majeure’, it may be necessary—and at the discretion of our staff—to cancel part or all of your stay on safety grounds. In such cases, no refunds will be issued under any circumstances.

Force Majeure – Adverse Weather Conditions

Lansdown Campsite is not responsible for anything that adversely affects your stay and is beyond our control. These events are known as Force Majeure and refer to situations we could not reasonably foresee or prevent. These include, but are not limited to: war, civil unrest, industrial action, terrorism, natural disasters, fire, adverse weather, flooding, disease outbreaks, and pandemics.

We will do our best to manage any problems caused by a Force Majeure event but are under no obligation to do so and shall not be liable for any losses or additional expenses incurred as a result.

Marketing/ Photography

During your stay at Lansdown Campsite, members of staff may take promotional photographs of guests enjoying the site for use on our website and social media platforms such as Facebook, Instagram, or X (formerly Twitter). We never publish guest names. However, if you do not wish for yourself or your family members to appear in any promotional material, please let us know.

Liability

Nothing in these Terms limits or attempts to limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other matter for which it would be illegal or unlawful for us to exclude liability.

If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a direct and foreseeable result of our breach or gross negligence. However, we are not responsible for losses that are:

  • not foreseeable at the time the contract was formed,

  • not caused by our breach,

  • related to business activity, or

  • incurred by non-consumers.

LANSDOWN CAMPSITE  Copyright  © 2025 All rights reserved.

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